Emmaplus Global (“we,” “us,” or “our”) provides laundry services and e-commerce sales to customers in Nigeria. These Terms and Conditions (“Terms”) govern your use of our services and website.

1. Definitions
– “Services” refers to our laundry services, including washing, drying, ironing, and delivery.
– “Products” refers to the goods sold through our e-commerce platform.
– “Customer” refers to you, the person using our services or purchasing products from our website.
– “Order” refers to a request for services or products placed through our website or by phone.

2. Payment Terms
– We accept payment on delivery and advance payment options.
– For laundry services, customers can pay at the point of pickup or at the time of delivery.
– For e-commerce sales, payment is required before we process and ship your order.

3. Cancellation and Refund Policy

– You can cancel your order within 24 hours of placing it.

– If you cancel your order after 24 hours, we reserve the right to charge a cancellation fee.

– Refunds will be processed within 5-7 business days of cancellation.

4. Return Policy:

– For non-food items (house essentials, accessories, etc.): You have the right to return the product within one week (7 days) from the date of delivery.

– For food items: All food sales are final. Once you receive and sign for your order, it cannot be returned.

5. Delivery and Pickup

– We offer free delivery and pickup services for laundry orders.
– Delivery and pickup times will be arranged in advance with the customer.
– We are not responsible for delays or failures in delivery or pickup due to circumstances beyond our control.

6. Product Warranty and Liability
– We warrant that our products are of satisfactory quality and fit for purpose.
– We are not liable for any damages or losses resulting from the use of our products, except to the extent required by applicable law.

7. Laundry Service Warranty and Liability
– We warrant that our laundry services will be performed with reasonable care and skill.
– We are not liable for any damages or losses resulting from our laundry services, except to the extent required by applicable law.

8. Customer Obligations
– You must provide accurate and complete information when placing an order or using our services.
– You must comply with all applicable laws and regulations when using our services or purchasing products from our website.

9. Governing Law
– These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

10. Dispute Resolution
– Any disputes arising out of or in connection with these Terms shall be resolved through amicable negotiations.
– If negotiations fail, the dispute shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act, Cap A18, Laws of the Federation of Nigeria, 2004.

11. Changes to These Terms
– We reserve the right to modify or update these Terms at any time.
– Changes will be effective immediately upon posting on our website.

12. Contact Us
– If you have any questions or concerns about these Terms, please contact us at info@emmaplus.com.ng or +2348116402759.

By using our services or purchasing products from our website, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Emmaplus Global.